Senior Customer Solutions Engineer - Remote

Overview

Join Checkly as a Senior Customer Solutions Engineer and empower developers to own and ensure application performance and reliability - from pull request to post-mortem!

In Short

• You will become an expert on Checkly and the Monitoring space, helping drive the Monitoring as Code revolution.
• You will work with some of our most valuable customers in different stages across pre- and post-sales.
• You will assist prospects with the technical evaluation of Checkly, from first demo to the successful implementation of Checkly.
• You will speak with our customers directly and share your learnings with Product and Engineering.
• You will assist in continuously improving technical documentation, processes and policies.
• You will chip in Support when needed from time to time.

Requirements

• Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred).
• Ability to be autonomous and self-motivated in a remote-first work environment.
• Exceptional empathy and curiosity in working with customers.
• Proactive and ownership-oriented mindset.
• Relevant experience working in a Solutions Engineering role.
• Excellent spoken and written English skills.
• Located in the UK.

Benefits

• Transparent salary structure.
• Flexible work hours and async-first culture.
• Become part of a fast-growing, international team.
• Stock options.
• 27 days of paid vacation + local public holidays.
• Paid sick leave & up to 14 weeks of paid parental leave.
• $1,500 learning, visiting and wellness budget.
• Bi-annual company retreats.
• Employment & contractor options.