Senior Team Lead Inbound Customer Care - Remote

Overview

The Senior Team Lead Inbound Customer Care is responsible for building and managing a successful team, ensuring operational excellence, and fostering a motivating work environment.

In Short

• Build and support a high-performing customer care team.
• Organize daily operations and identify improvement opportunities.
• Act as a role model and resolve complex customer situations.
• Set challenging yet realistic goals based on analyses.
• Lead team development and motivation.
• Possess at least 3 years of leadership experience in customer service.
• Strong empathy, assertiveness, and communication skills required.
• Experience with CRM and ticketing systems like Salesforce and Zendesk.
• Fluent in German; English skills are a plus.
• Flexible working conditions including remote work options.

Requirements

• Minimum 3 years in leadership roles within customer service.
• Strong analytical skills and experience with KPIs.
• Hands-on mentality and openness to change.
• Ability to create a motivating work environment.
• Fluent in German, English is an advantage.

Benefits

• Hybrid working model with options for remote work.
• Personal development path with feedback sessions.
• Access to training resources like LinkedIn Learning.
• Support for mental and physical health initiatives.
• Engagement in environmental and social responsibility projects.
• Company gatherings to foster team spirit.