Customer Success Manager - Remote

Overview

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

In Short

• Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from POV to deployment.
• Responsible for overall health and retention of the assigned customers.
• Deliver quarterly executive level briefings to each customer.
• Measure and monitor customer’s achievement of critical and key performance indicators.
• Understand customer product issues and feature requests.
• Establish regular cadence with each assigned customer.
• Leverage Gainsight to track account activity and health score.
• Maintain current functional and technical knowledge of the Armis platform.

Requirements

• 4-7+ years experience in a related function with direct customer advocacy.
• 2+ years experience as a CSM or Technical Account Manager in a Cyber Security SaaS organization.
• Exceptional verbal, written, social, presentation, and interpersonal skills.
• Strong technical and problem solving skills.
• Solid project management and solution delivery experience.
• Experience dealing with Government or Higher Education is preferred.

Benefits

• Comprehensive health benefits.
• Discretionary time off.
• Paid holidays including monthly 'me' days.
• Highly inclusive and diverse workplace.