Senior Director/VP of MGU Partnerships - Remote

Overview

Arlo is rebuilding health insurance from the ground up using AI. The healthcare experience today is expensive, confusing, and often so frustrating that people delay the care they need. We’re changing that by reimagining what a health plan should be: a proactive partner that enables health rather than denying it. Our AI-native platform delivers continuous, personalized support for members—helping them navigate benefits, schedule appointments, access high-quality care, and avoid financial fear. Powered by the industry’s most advanced risk-pricing engine, Arlo is already scaling fast: we’ve grown to $XXXM in premiums, cover tens of thousands of people, and see accelerating demand across brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General Catalyst, our team combines deep industry expertise (Palantir, YC) with the ambition to modernize a $1T market.

In Short

• Drive revenue growth across existing client and partner relationships.
• Identify and execute on upsell, cross-sell, and expansion opportunities.
• Lead renewals and retention efforts.
• Serve as the day-to-day relationship owner for clients and partners.
• Monitor account performance and identify improvement opportunities.
• Resolve service, billing, eligibility, claims, and TPA-related issues.
• Coordinate across internal teams and external partners.
• Communicate performance insights and recommendations.
• Experience in business development, sales, or partnership roles.
• Familiarity with TPAs and third-party service models.

Requirements

• Strong understanding of client performance metrics and financial drivers.
• Comfortable managing complex relationships under pressure.
• Excellent communication, organization, and follow-through.
• Experience in employee benefits or health insurance is a plus.
• Exposure to loss ratio management or plan performance reporting is a plus.

Benefits

• High ownership and responsibility from day one.
• Work that directly influences how people access care.
• Growth and expansion opportunities as the company scales.
• Apply AI to fundamentally reimagine healthcare.
• Collaborative and fast-paced work environment.