IT Support Specialist - Remote

Overview

Arize AI is seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team, managing Mac-only endpoints and ensuring a seamless IT experience across the organization.

In Short

• Provide Tier 1 and Tier 2 support for a fully remote workforce.
• Manage user accounts and integrations across various platforms.
• Enforce device security and compliance policies.
• Troubleshoot hardware and software issues.
• Support audits for compliance standards.
• Assist in tracking IT metrics.
• Identify automation opportunities.
• Collaborate with cross-functional teams.
• Document procedures and user training materials.
• 2+ years of IT support experience in a remote environment.

Requirements

• Experience with Google Workspaces, Office 365, and Zoom.
• Knowledge of compliance frameworks like SOC 2 and ISO 27001.
• Strong understanding of identity and access management.
• Excellent communication skills.
• Self-starter comfortable in a remote setting.

Benefits

• Estimated salary between $75,000 to $95,000.
• Comprehensive benefit package including medical, dental, and vision.
• 401(k) plan and unlimited paid time off.
• Generous parental leave plan.
• WFM monthly stipend for co-working spaces.