NextGen Application Support Specialist - Remote

Overview

The NextGen Application Support Specialist is responsible for providing technical and operational support for Aria’s NextGen Enterprise EHR and Enterprise PM systems along with integrated third-party applications. This role ensures seamless user experiences by managing user and system configurations to support Podiatry, Optometry, and Audiology service lines.

In Short

• Provide technical and operational support for NextGen systems.
• Manage user and system configurations.
• Troubleshoot issues and support integrations.
• Provide Tier 1 and Tier 2 end user support.
• Modify and update templates as needed.
• Create and maintain custom reports and dashboards.
• Collaborate with internal teams to resolve issues.
• Document support procedures and resources.
• Work in a team environment.
• Adapt to changing technologies and environments.

Requirements

• Bachelor’s degree in Health Information Technology or related field preferred.
• 2–4 years of experience with NextGen systems.
• Strong problem-solving and analytical skills.
• Excellent communication skills.
• Ability to work independently and manage priorities.
• Familiarity with ePHI and HIPAA standards.
• Proficiency in Microsoft Office Suite.
• Experience with Salesforce is a plus.
• Good judgement and attention to detail.
• Ability to learn new processes and tools.

Benefits

• Paid mileage and partial paid drive time.
• Paid Time Off (PTO) and Paid Holidays.
• 401k Retirement Plan with Company Match.
• Medical, Dental, and Vision insurance.
• Company match for Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Company paid Employee Assistance Program (EAP).
• Life and Disability Insurance.
• And more!