Senior Operations Manager - Remote

Overview

This role involves developing an efficient and scalable process infrastructure that is customer-oriented and ensures high service quality.

In Short

• Analyze and document existing processes with a focus on optimization.
• Improve and automate existing structures through critical questioning and creative solutions.
• Ensure compliance with high quality standards through process documentation.
• Monitor and analyze key process metrics proactively to address bottlenecks.
• Collaborate with other departments on projects to enhance the operating model.
• Identify process errors, develop solutions, and implement them.
• Support process owners in implementation and optimization, sharing knowledge.

Requirements

• 3+ years of experience in dynamic companies (e.g., consulting, startups).
• Experience in implementing and optimizing business processes.
• Strong analytical skills and a solution-oriented mindset.
• Excellent communication skills to lead and motivate teams effectively.
• Experience working with interdisciplinary teams to integrate diverse expertise.

Benefits

• Permanent employment with 30 days of vacation.
• Flexible working hours and a remote workplace.
• Work in a successful family business with continuous development opportunities.
• A committed and supportive team with an open corporate culture.
• Additional benefits include bike leasing, a Germany ticket (upon request), and corporate benefits.