Customer Success Lead (APAC) - Remote

Overview

The Customer Success Lead will be responsible for managing customer relationships and driving satisfaction and growth in the APAC region for ApprovalMax, a B2B software company.

In Short

• Maintain understanding of products and assist customers with their needs.
• Promote product value and drive post-sales MRR growth.
• Engage regularly with customers to gauge satisfaction.
• Manage the APAC Customer Success team and ticketing queue.
• Provide support via Zoom calls.
• Act as an escalation point for customer queries.
• Collaborate with the Sales Lead to grow the APAC region.
• Contribute to optimizing team processes and initiatives.

Requirements

• Fluent English is essential.
• Right to work in Australia is essential.
• Excellent communication skills.
• 4+ years in account management or customer success preferred.
• 2+ years managing account or customer success managers preferred.
• B2B SaaS experience preferred.
• Accounting knowledge preferred but not essential.
• Experience in providing training preferred but not essential.

Benefits

• Growing international business with 10,000+ subscribers.
• Regular performance-based compensation reviews.
• 100% paid 20 business vacation days.
• 100% paid 10 sick leave days.
• Remote work with flexible hours.
• Health & Wellness program with reimbursement options.
• Reimbursement of co-working space.
• Reimbursement of professional development courses.
• Parental leave support.