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Customer Success Manager (CSM) - Remote

Posted 9 weeks ago
Customer Service
Full Time
Philippines

Overview

The CSM will own a large group of SMB customers and will help them get great results from our software. They will be the customer’s primary point of contact at Applause.

In Short

  • Secure 100%+ Net Revenue Retention from the client base
  • Use several automation tools to help clients have success with our software
  • Train clients on how to use our software
  • Field client concerns, problems, and questions; and then resolve those issues
  • Find and refer upsell & expansion opportunities to our sales team
  • Monitor client health and get in front of churn risk
  • Increase product adoption
  • Establish trust and rapport with the client base to increase the likelihood of retention, expansion, and referrals

Requirements

  • Experience in customer success or account management
  • Strong communication and interpersonal skills
  • Ability to analyze client needs and provide solutions
  • Familiarity with automation tools
  • Proven track record of achieving revenue retention goals

Benefits

  • Competitive salary
  • Flexible working hours
  • Opportunities for professional development
  • Work from home options
Applause logo

Applause

Applause is a dynamic SaaS startup founded by seasoned entrepreneurs and supported by top venture capitalists in Silicon Slopes. The company is dedicated to enhancing team performance for businesses, enabling them to acquire and retain lifelong customers. With a strong emphasis on a positive and energetic culture, Applause offers a fully remote work environment, comprehensive benefits, and opportunities for career growth in a fast-paced tech landscape.

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