Content Editor, Internal Knowledge Base - Remote

Overview

The Content Editor, Internal Knowledge Base will maintain and improve our internal Support knowledge base, ensuring that existing documentation remains accurate, relevant, and easy to use. By keeping content up to date, you'll directly contribute to the efficiency of our customer support team and enhance the customer experience.

In Short

• Audit and update existing knowledge base articles, FAQs, and troubleshooting guides.
• Ensure content reflects the latest product or process updates within 48 hours.
• Work closely with customer support teams to identify knowledge gaps.
• Incorporate feedback to refine content.
• Maintain a well-structured, searchable knowledge base.
• Improve content accessibility and usability.
• Participate in quality improvement initiatives.
• Collaborate with Enablement and training teams.

Requirements

• Attention to Detail: Ensures accuracy, completeness, and error-free content.
• Problem-solving: Proactively addresses knowledge gaps.
• Collaboration: Aligns resources with operational needs.
• Customer Obsession: Prioritizes clear and concise information.
• Adaptability: Responds to changing priorities.
• Technical: Proficient in CMS platforms.
• Communication: Strong writing, editing, and verbal skills.
• Organizational: Efficiently manages multiple tasks.
• Analytical: Uses data to optimize content.

Benefits

• Invest in your growth with resources and support.
• Collaborative work environment across departments.
• Encouragement of bold ideas and courageous action.
• Opportunity to make a real impact.