Director of Customer Success - Remote

Overview

Aperia is unlocking a new era of efficiency and sustainability for commercial vehicle fleets, by developing innovative hardware and data analytics solutions. Inventors of the award-winning and disruptive Halo^tm Automatic Tire Inflator, and the cloud delivered Halo Connect tire analytics platform. Aperia saves fleets thousands of hours of down-time every week, reduces the carbon footprint and environmental impact of the freight industry. Join us as we expand our product offering and take the next steps on our journey toward bringing the "backbone of our economy" into the automation age.

In Short

• Lead a high-performing team focused on customer success.
• Drive operational excellence and scalable processes.
• Collaborate with cross-functional teams to align strategies.
• Manage a team of ~20 individuals with direct reports.
• Oversee hardware installations and customer training.
• Design scalable processes for installations and support.
• Act as a key point of escalation for customer issues.
• Manage budgets and resources effectively.
• Foster a cohesive team culture focused on customer delight.
• Travel expectations of ~15% of the time.

Requirements

• 5+ years in operations management, preferably in IoT or hardware.
• Strong leadership and team-building skills.
• Process-driven mindset for scalable systems.
• Excellent communication and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Familiarity with hardware/software deployment processes.
• Experience in heavy-duty trucking or automotive is a bonus.
• Bachelor’s degree in business, engineering, or related field.
• An MBA is a plus.

Benefits

• Base salary of $150,000 - $185,000.
• Additional compensation may include equity and bonuses.
• Medical, dental, vision, and 401-k benefits.
• Long-term disability insurance.