Customer Success Engineer - Remote

Overview

Age of Learning's Engineering team is seeking an experienced Customer Success Engineer to provide the highest technical support and expertise to some of our largest and most strategic accounts.

In Short

• Own and drive escalated technical issues to resolution.
• Monitor, prioritize, and advocate for escalated JIRA issues.
• Coordinate communications on crucial support cases internally.
• Continuously improve and refine internal processes.
• Maintain deep knowledge of the product ecosystem.
• Partner closely with internal teams to ensure efficient resolution.
• Provides technical support to customers via various channels.
• Expert in latest hardware, software, and networking technologies.

Requirements

• Minimum 5+ years’ experience in technical customer support.
• Experience with modern web and app development technologies.
• Bachelor's degree preferred, with Education or EdTech experience a plus.
• Strong troubleshooting skills and knowledge of SQL.
• Understanding of EdTech rostering methods and SaaS architecture.
• Excellent internal communication and collaboration skills.
• Self-directed and proactive approach.
• Familiarity with ticketing and CRM tools.

Benefits

• 90% of employee health and welfare benefits premiums.
• A 401(k) program with employer match.
• 15 paid vacation days, increasing to 20 days on the 3rd anniversary.
• 12 observed national paid holidays, and 9 sick days.
• Flexible work culture with hybrid or fully remote options.