Renter Support Frontline Specialist - Remote

Overview

We are actively looking for a dedicated Customer Support Consultant to become an integral part of our team, taking on the crucial role of being the first point of contact for our customers. Your primary responsibility will be to provide frontline support through phone chats and ticketing systems. Emphasizing efficiency and swift issue resolution, you will work closely with internal departments to promptly address customer needs, optimize processes, and elevate overall customer satisfaction.

In Short

• Serve as the frontline phone and chat support for customers.
• Respond promptly to customer inquiries.
• Document interactions in our ticketing system.
• Collaborate with internal departments.
• Improve processes to enhance customer satisfaction.
• Engage with customers to build relationships.
• Provide comprehensive training and support.
• Act as a strong advocate for customers.
• Support senior management on special projects.
• Stay updated on company products and services.

Requirements

• Experience in customer support roles.
• Strong communication skills.
• Ability to work in a remote setting.
• Proficiency in ticketing systems.
• Analytical skills for data-driven recommendations.
• Ability to collaborate with teams.
• Customer-focused attitude.
• Problem-solving skills.
• Experience in process improvement.
• Positive and professional demeanor.

Benefits

• Work in a remote environment.
• Opportunity to build strong customer relationships.
• Engagement in continuous service improvement.
• Comprehensive training provided.
• Supportive team culture.
• Opportunities for career advancement.
• Flexible work hours.
• Access to company resources.
• Participation in special projects.
• Possibility to influence product improvements.