Support Content Specialist - Remote

Overview

The Support Content Specialist will empower teams and clients by creating clear, accurate, and engaging content to improve efficiency and the support experience in mental healthcare.

In Short

• Role focused on content creation for support teams.
• Collaborate cross-functionally on product launches and process changes.
• Craft internal knowledge base articles and client-facing resources.
• Passionate about simplifying complex information.
• 2+ years of experience in content creation or technical writing.
• Strong writing and editing skills required.
• Experience in a fast-paced environment preferred.
• 100% remote work environment for US-based employees.
• Comprehensive health benefits and wellness programs.
• Generous time-off policies and employee support programs.

Requirements

• 2+ years of experience in content creation or technical writing.
• Expertise with customer support teams.
• Strong writing and editing skills.
• Ability to simplify complex topics.
• Proficiency in time management.
• 1+ years in a fast-paced environment.

Benefits

• 100% remote work environment.
• Attractive pay and benefits.
• Comprehensive health benefits.
• 401(k) plan access.
• Generous time-off policies.
• Paid parental leave.
• Employee Assistance Program (EAP).
• New hire home office stipend.
• Quarterly department stipend.
• Wellness events and lunch & learns.