Customer Care and Technical Support Advisor - Remote

Overview

The Customer Care and Technical Support Advisor will provide assistance to student families, resolve inquiries, and troubleshoot technical issues in a remote work environment.

In Short

• Address student families' concerns
• Provide information to new users on products
• Resolve inbound customer calls and inquiries
• Troubleshoot hardware and software issues
• Document information in a web-based ticketing system
• Participate in internal training programs
• Demonstrate empathy and patience during calls
• Complete special projects as requested
• Manage and resolve client issues
• Work from home in a distraction-free environment

Requirements

• Ability to communicate clearly with customers
• Strong computer knowledge and typing skills
• Experience in remote troubleshooting
• High School diploma or equivalent
• Proficiency in MS Office applications
• Full professional proficiency in English
• Must reside in an approved state
• High-speed internet connection required
• Willing to accept a temporary assignment
• Previous computer experience preferred

Benefits

• Work from home flexibility
• Opportunity to expand knowledge
• Supportive work environment
• Equal employment opportunity