SaaS Software Technical Support and Customer Care - Remote

Overview

SureDone is a SaaS based multichannel e-commerce platform that helps brands, enterprises and growing businesses manage their products, inventory, pricing and orders across channels like eBay, Amazon, Walmart, Shopify and more.

In Short

• Be part of a small team focused on customer support.
• Help customers solve issues with the web-based software application.
• Communicate technical issues clearly to customers.
• Utilize Microsoft Excel and online software.
• Diagnose customer problems and provide solutions.
• Balance multiple tasks effectively.
• Prior experience in customer support is a plus.
• Skills in HTML, CSS, JSON, or XML are beneficial.
• Training will be provided for necessary skills.
• Must be eligible to work full-time in the USA.

Requirements

• Effective time management.
• Excellent communication and listening skills.
• Service orientation and empathy.
• Ability to work independently.
• Excellent grammar and spelling.
• Ability to learn quickly.

Benefits

• Health insurance plans.
• 401k options.
• Disability and life insurance.
• Compensation based on experience.
• Opportunities for growth and development.