Customer Support Manager (SaaS/Software) - Remote

Posted 16 weeks ago

Customer Service

Contract

United Kingdom

£35,000 - £40,000/year

Overview

As a Customer Support Manager at Bit Zesty, you will take ownership of support operations and provide excellent client service for live digital products, collaborating with a diverse team to ensure client satisfaction.

In Short

Ensure client happiness by managing issues and requests.
Analyse client issues and document requirements.
Collaborate with developers and designers.
Test features to meet quality standards.
Manage project boards and write user stories.
Prepare reports for invoicing.
Develop training materials for team support.

Requirements

University degree (1st or upper second class).
2+ years experience in client support for digital projects.
Passionate about technology.
Effective communication skills.
Organised and detail-oriented.
Friendly and client-focused.

Benefits

25 days annual leave + bank holidays + birthday off.
Contribution towards gym memberships.
Healthcare Cash Plan.
Regular virtual team socials.
Fully remote working.
One-year contract with potential for permanence.

Bit Zesty

Bit Zesty is a UK-based, multi-award-winning agency that has been delivering bespoke software solutions since 2009. The company focuses on helping clients achieve their goals through innovative software tailored to their unique challenges. Bit Zesty values strong relationships with both colleagues and clients, believing that collaboration enhances their capabilities. Committed to quality and positive societal impact, the agency has operated fully remotely since its inception, prioritizing work-life balance, autonomy, flexibility, and environmental sustainability.

Share This Job!

Save This Job!