Customer Support Manager (SaaS/Software) - Remote

Overview

The Customer Support Manager at Bit Zesty is responsible for overseeing support operations and ensuring excellent client service for live digital products, working closely with a diverse team.

In Short

• Ensure client happiness by managing issues and requests.
• Analyse client issues and document requirements.
• Collaborate with developers and designers for support issues.
• Communicate priorities and expectations to the team.
• Test features to meet client and quality standards.
• Monitor estimates vs. actuals and manage expectations.
• Plan and oversee product improvements.
• Write user stories and manage project boards.
• Identify risks and produce incident reports.
• Develop training materials for team support.

Requirements

• Experience in customer support management.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Ability to work collaboratively in a team.
• Experience with project management tools.
• Understanding of software development processes.

Benefits

• Fully remote work environment.
• Focus on work-life balance and flexibility.
• Commitment to quality and positive societal impact.
• Opportunities for professional development.