Customer Support Manager - SaaS Focus - Remote

Overview

The Onepage GmbH is a SaaS company aiming to enable entrepreneurs to easily build modern, fast, and conversion-optimized websites and landing pages.

In Short

• Act as the first point of contact for customers using the SaaS platform.
• Handle various customer inquiries regarding cancellations, technical issues, and software functions.
• Explain technical functions clearly to help customers maximize the platform's potential.
• Collaborate closely with the IT team to resolve customer technical issues using ticket software.
• Contribute to the improvement of internal processes.

Requirements

• Experience in a SaaS environment with customer support.
• Technical affinity with the ability to explain software solutions clearly.
• Knowledge of various software applications (e.g., Intercom, Stripe, Linear).
• Excellent verbal and written communication skills in German and English.
• Ability to work well in a team and collaborate with different departments.
• Proactive problem-solving skills and ability to remain calm under pressure.

Benefits

• Long-term perspective in a modern, innovative company.
• Remote-first work environment promoting work-life balance.
• Flat hierarchies and short decision-making paths.
• Continuous training and development opportunities.
• Health program to support employee well-being.
• Sustainable employee discounts through FutureBens.
• Dynamic team with a supportive and appreciative culture.
• Opportunity to actively contribute to company processes.
• Chance to work on an innovative software solution with significant growth potential.