Application Analyst, Anthology Student - Remote

Overview

The Application Analyst supports the Application Consultant and works as a member of a team responsible for delivering and coordinating Managed Services to Anthology customers. This person must be customer service focused, work well in teams, identify and resolve service delivery issues, provide daily/weekly updates on current tasks, and escalate risks and issues as needed. Anthology offers a collaborative environment that fosters individual growth and rewards performance.

In Short

• Collaborating with and supporting Application Consultants on specific customer objectives related to user support, configuration, and solution optimization of Anthology Student
• Serving as a backup for the Application Consultant with guidance from the Senior Manager, as needed
• Identifying and prioritizing incoming customer questions or problems, triaging/escalating issues in a timely manner via ticketing system, email, phones, and/or chat
• Troubleshooting technical issues within Anthology Student software
• Assisting in writing technical documentation, testing, and quality assurance projects as requested
• Supporting various product teams as needed and assisting with assigned projects
• Recommending, maintaining, and updating Anthology Student configurations
• Providing problem resolution for end users, including researching on data and reporting issues, and collaborating to develop potential solutions
• Ensuring reporting is consistent and accurate, troubleshooting issues as they arise
• Coordinating the application of hotfixes, patches, and version upgrades

Requirements

• Minimum of 2 years of experience working with Anthology Student SIS product
• Demonstrated exposure and experience of at least two core higher education modules (Financial Aid, Student Accounts, or Academics)
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment and collaborate with colleagues and customers
• Detail-oriented with a commitment to continuous learning and professional growth
• Excellent troubleshooting and problem-solving skills
• Experience gathering customer expectations and identifying existing issues
• Ability to manage and prioritize multiple tasks
• Proven effective listening skills
• Remains poised and professional under stressful conditions

Benefits

• Collaborative work environment
• Opportunities for individual growth
• Rewarding performance