Quality Operations Representative - Remote

Overview

The Quality Operations Representative is responsible for efficiently processing tasks related to background and credential screening, account review, and investigating concerns, on new and existing service professional accounts for Angi.

In Short

• Complete the screening process on all new and existing professional accounts for Angi.
• Involved in customer service calls, account updates, and compliance with screening standards.
• Conduct accurate account review and compliance tasks.
• Scrub submitted accounts against company compliance and standards.
• Contribute to Service Provider Screening integrity.
• Handle sensitive information with integrity.
• Mitigate company risk by identifying potential risks.
• Provide exemplary customer service using strong EQ techniques.

Requirements

• Comfort with managing a high volume of accounts.
• Strong customer service skills using EQ.
• Ability to think on your feet and pivot quickly.
• A growth mindset and desire for coaching.
• Empathetic listener with clear communication skills.
• Strong desire to succeed and grow.
• Positive, professional attitude with multi-tasking ability.
• Strong computer skills, particularly with internet and applications.

Benefits

• Annual compensation ranging from $35,000 to $42,000.
• Eligible for a competitive year-end performance bonus.
• Company equity program.
• Full medical, dental, vision package.
• Generous paid time-off including personal, vacation, and volunteer time.
• Pet discount plans and retirement plan with company match.
• Technical equipment provided.