Senior Business Partner – Customer Success (Public Sector) - Remote

Overview

Anaplan is focused on optimizing business decision-making through our leading scenario planning and analysis platform, ensuring our customers can outpace their competition and the market.

In Short

• Handle a portfolio of customers to improve ROI and secure contract renewals.
• Act as the primary contact and trusted adviser for customers.
• Work with account teams to execute account strategies.
• Identify opportunities to grow Anaplan's footprint within existing accounts.
• Monitor customer adoption and build action plans as needed.
• Guide customers to achieve business transformation with Anaplan.
• Ensure successful implementation and service quality.
• Resolve technical issues and advocate best practices.
• Safeguard high customer satisfaction scores.
• Promote engagement through community usage and events.

Requirements

• 6+ years of experience in account management or client services.
• Experience with public sector or higher education customers preferred.
• Customer-first mentality and proactive attitude.
• Strong project and program management experience.
• Ability to multitask and prioritize effectively.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills.
• Experience with model building and forecasting.
• Planning and modeling experience is a plus.
• Experience in corporate finance, supply chain, and sales planning is a plus.

Benefits

• Diversity, equity, inclusion, and belonging commitment.
• Support for individuals with disabilities.
• Opportunities for professional development.
• Collaborative and innovative work environment.
• Celebration of team wins and achievements.