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Customer Success Manager - Remote

Posted 12 weeks ago
Customer Service
Full Time
Worldwide

Overview

Amplemarket is seeking an experienced Customer Success Manager to enhance customer experience and drive growth through exceptional service.

In Short

  • Manage a portfolio of customer accounts
  • Act as a trusted advisor throughout the customer journey
  • Lead onboarding processes for new customers
  • Track and report on key customer metrics
  • Identify expansion opportunities and manage upsell initiatives
  • Monitor account health to mitigate churn
  • Advocate for customer needs within the company
  • Contribute to process improvements in customer success

Requirements

  • 3+ years in customer success or account management, preferably in SaaS
  • Customer-centric mindset with a passion for exceptional experiences
  • Exceptional relationship-building skills
  • Proven track record in managing complex customer relationships
  • Strong organizational skills in a fast-paced environment
  • Excellent written and verbal communication skills
  • Analytical skills for forecasting and reporting
  • Solid project management experience
  • Commercial acumen for identifying growth opportunities
  • Ability to thrive in a remote-first environment

Benefits

  • Nice work environment
  • Competitive Salary
  • Health Insurance
  • Stock Options
  • Annual Company Trip
  • And more!
Amplemarket logo

Amplemarket

Amplemarket is a post-Series A startup backed by YCombinator, founded by a strong technical team with backgrounds from MIT and IST. The company focuses on building a sales platform that empowers businesses to grow by providing innovative solutions to complex engineering challenges. With a commitment to creating user-friendly interfaces and enhancing product usability, Amplemarket values the contributions of its engineering team and fosters a collaborative work environment. The company is rapidly growing and has achieved product-market fit, offering a supportive culture and competitive benefits to its employees.

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