Case Manager - Rare Disease - Remote

Overview

The Case Manager for Rare Disease at Amgen plays a critical role in overseeing patient customer service issues related to insurance and therapy access, ensuring patients receive the necessary support and guidance throughout their treatment journey.

In Short

• Oversee patient customer service issues related to insurance and therapy access.
• Daily interaction with Regional Business Managers and other stakeholders.
• Manage communication on insurance approvals and reauthorizations.
• Maintain case history for U.S. patients.
• Triage and resolve reimbursement issues.
• Liaise with medical offices for insurance authorizations.
• Report on patient status and reimbursement trends.
• Advise patients on insurance and financial assistance options.
• Attend patient meetings and industry conferences.
• Up to 20% travel required.

Requirements

• Master's degree or Bachelor's degree with 2 years of Case Management experience.
• 5+ years of experience in the pharmaceutical industry preferred.
• Excellent communication skills and commitment to customer service.
• Ability to manage multiple cases effectively.
• Familiarity with HIPAA and FDA regulations.
• Proficient in Excel and PowerPoint.

Benefits

• Comprehensive employee benefits package.
• Retirement and Savings Plan with generous contributions.
• Flexible work models, including remote work arrangements.
• Discretionary annual bonus program.
• Stock-based long-term incentives.
• Award-winning time-off plans.