IT Help Desk - Remote

Overview

AmeriSave Mortgage is seeking a Help Desk professional to join their IT team, focusing on delivering exceptional support and assistance.

In Short

• Provide tier 1 level technical assistance via phone, email, and chat
• Diagnose and resolve technical hardware and software issues
• Research issues using available information resources
• Implement issue resolution and advise users on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to tier 2 and tier 3 support as required
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests
• Assist senior IT staff as needed

Requirements

• Bachelor's degree preferred; some college coursework required
• Working knowledge of Windows 10 and 11
• Working knowledge of Microsoft O365 suite
• Ability to assist others with complex issues professionally
• Strong problem analysis and problem-solving skills
• Attention to detail
• Excellent written and verbal communication skills

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance