Member Retention Lead - Remote

Overview

The Membership Retention Lead plays a key role in supporting member retention, engagement, and overall member experience across the organization.

In Short

• Strengthening member retention through proactive outreach and relationship management.
• Supporting a high-quality member experience across membership services and communications.
• Managing membership operations related to renewals, invoicing, and member records.
• Partnering with the Senior Director to execute renewal outreach strategies.
• Leading proactive outreach to members for onboarding and renewal engagement.
• Monitoring renewal activity and identifying retention risks and opportunities.
• Serving as a primary point of contact for member questions and support needs.
• Processing membership applications and managing invoicing and payments.
• Supporting membership-related aspects of event registration.
• Contributing to a collaborative, member-focused team environment.

Requirements

• Experience in membership services or a relationship-focused role.
• Demonstrated ability to build positive relationships and support retention efforts.
• Strong written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities with attention to detail.
• Strong organizational and problem-solving skills.
• Experience with databases and CRM platforms.
• Proficiency in Microsoft Office Suite.
• Ability to analyze information and recommend solutions for improvement.
• Experience supporting invoicing and account reconciliation preferred.
• Strong customer service skills and a pleasant telephone manner.

Benefits

• Medical, Dental, Vision insurance.
• 403(b) retirement plan.
• Life Insurance and Long Term Disability.
• Generous Paid Time Off and Sick Days.
• Holidays and other time off.