Client Retention Lead - Remote

Overview

As a Client Retention Lead, you'll be at the forefront of revolutionizing virtual assistance services, leading direct interactions with clients and developing a high-performing team.

In Short

• Lead direct video interactions with international clients
• Coach and develop a high-performing team of virtual assistants
• Shape the future of our proprietary software through hands-on testing
• Build lasting partnerships with clients across global markets
• Create pathways for assistant growth and development
• Guide new clients and assistants through smooth onboarding experiences
• Handle support matters with a solutions-first approach
• Turn client feedback into actionable improvements
• Foster a culture of knowledge sharing and innovation
• Test-drive new features in our proprietary software

Requirements

• 1-2 years of leadership experience in BPO/customer service environment
• 1-2 years of client-facing account management experience
• Proven track record in team development and coaching
• Strong English communication skills (written and verbal)
• Experience in performance management and metrics tracking
• Background in virtual team management (preferred)

Benefits

• Fully remote position with required home office setup
• Salary range: Php 38,000 - Php 42,000 a month
• Full training and onboarding support
• Opportunities for career growth and development