N2 Support Engineer - Remote

Overview

The N2 Support Engineer role involves providing top-tier support to clients and third-party organizations for integrating Ingenico payment solutions into their POS payment infrastructure throughout development, pilot, and deployment phases.

In Short

• Ensure compliance with the Service Level Agreement with the client.
• Investigate technical issues reported by clients/integrators.
• Collaborate closely with Ingenico's regional and central R&D teams for quick resolutions.
• Lead client support calls and meetings on technical issues.
• Support pre-sales and development opportunities as well as post-sales activities.
• Manage workload and multiple activities while balancing priorities.
• Deliver tasks on time with consistently high quality.
• Demonstrate a creative and dynamic approach to support clients.

Requirements

• Bac+5 in Computer Science.
• 1 to 3 years of experience in a similar role (technical experience and client interaction).
• Fluent in French and English.

Benefits

• Diverse career paths with internal mobility opportunities.
• Certification and diploma training.
• Regular events to combine well-being and performance.