N2 Support Engineer - Remote

Overview

The N2 Support Engineer will be responsible for handling escalated incidents and complex complaints, providing support to supervision teams and partners, and participating in the continuous improvement of service supervision.

In Short

• Handle escalated incidents from the supervision center.
• Resolve complex complaints that could not be addressed by customer support.
• Support supervision teams and partners with complex issues.
• Participate in the continuous improvement of service supervision.
• Work in a mobile telecommunications environment.
• Be available for on-call duties during off-hours.
• Engage in diverse career opportunities within the company.
• Receive certified and accredited training.
• Participate in regular events promoting well-being and performance.

Requirements

• Experience in network engineering and telecommunications.
• Ability to handle complex technical issues.
• Strong problem-solving skills.
• Willingness to work on-call during off-hours.

Benefits

• Diverse career paths and internal mobility opportunities.
• Access to certified training programs.
• Regular events for employee well-being.