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ITSM Systems Admin - Lead Consultant - Remote

Posted 4 weeks ago
DevOps / Sysadmin
Full Time
USA
$95,700 - $152,690/year

Overview

We are seeking a skilled and experienced Ivanti ITSM System Administrator with expertise in ServiceNow to join our IT team. This role is essential in maintaining and optimizing our IT Service Management systems to improve service delivery, increase efficiency, and support our business operations.

In Short

  • Administer, configure, and maintain the Ivanti ITSM platform.
  • Oversee system updates, patches, and configuration changes.
  • Maintain and monitor system health, security, and capacity.
  • Support integrations with other systems like Asset Discovery and Active Directory.
  • Use ServiceNow to integrate with Ivanti ITSM.
  • Develop and refine workflows and automation rules.
  • Provide training and technical support to end-users.
  • Ensure compliance with organizational policies and ITIL best practices.
  • Participate in continuous improvement initiatives.
  • Create and manage reports and dashboards for performance tracking.

Requirements

  • 7 or more years of related experience in Administering ITSM platforms.
  • Bachelor's Degree or equivalent experience.
  • ITIL Certification.
  • Certifications in Ivanti and/or ServiceNow administration.
  • Experience with workflow automation tools and integration platforms.

Benefits

  • Equal Opportunity employer.
  • Innovative work environment.
  • Support for professional development.
  • Commitment to community service.
  • Comprehensive insurance products offered.

A.N

Allstate NI

National General Management Corp, a member of The Allstate Corporation, is a leading specialty personal lines insurance holding company headquartered in New York City. Established in 1939, the company offers a diverse range of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, and supplemental health insurance. With a strong financial rating of A– (excellent) from A.M. Best, National General is committed to innovation and customer satisfaction, providing services through a vast network of independent agents and direct-to-consumer channels. The company fosters a collaborative and inclusive work environment, encouraging employees to challenge the status quo and contribute to the greater good.

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