Customer Service Associate III - Remote

Overview

The Customer Service Associate III at National General is responsible for managing moderate to complex inquiries regarding various insurance policies and billing, ensuring customer satisfaction and accurate documentation.

In Short

• Handle moderate to complex customer inquiries.
• Address various types of policies and billing inquiries.
• Document customer requests and changes to policies.
• Utilize databases to track inquiries and responses.
• Provide accurate explanations of customer documentation.
• Demonstrate knowledge of insurance policies and procedures.
• Employ active listening and empathy in customer interactions.
• Ensure first call resolution and customer satisfaction.
• Identify opportunities for cross-selling.
• Work in a flexible environment that values inclusivity.

Requirements

• High School Diploma or GED preferred.
• 0-2 years of customer service experience preferred.
• Strong communication skills.
• Ability to handle complex inquiries.
• Proficient in data entry and tracking.
• Understanding of insurance policies.
• Ability to work in a team-oriented environment.
• Commitment to customer satisfaction.
• Willingness to learn and adapt.
• Authorization to work in the USA.

Benefits

• Equal Opportunity employer.
• Flexible working environment.
• Opportunities for professional growth.
• Inclusive workplace culture.
• Support for innovative thinking.
• Compensation includes base pay and potential incentives.
• Commitment to community service.
• Access to a variety of insurance products.
• Recognition of employee contributions.
• Support for work-life balance.