Claims Team Leader - Remote

Overview

The Claims Team Leader is responsible for providing exceptional claims and inquiry service while managing and motivating a team of adjusters to achieve high performance and expert execution of claim processes.

In Short

• Lead a team of 10 to 15 adjusters in claims processing.
• Provide exceptional service through chat to agents and customers.
• Monitor staffing levels and workloads.
• Develop strategies to enhance employee performance.
• Manage customer conflicts and establish unit goals.
• Participate in special projects as a subject matter expert.
• Oversee negotiation of complex claim settlements.
• Conduct performance reviews and coaching sessions.
• Analyze unit reports to support business objectives.
• Ensure fast, fair, and easy service to enhance customer retention.

Requirements

• 4-year Bachelor's Degree preferred.
• 5+ years of experience in a related field preferred.
• Experience in managing teams and performance metrics.
• Strong conflict resolution skills.
• Ability to analyze reports and develop strategies.
• Excellent communication skills.
• Experience in the insurance industry is a plus.
• Proven leadership and mentoring abilities.
• Flexibility to adapt in a dynamic environment.
• Authorization to work in the USA required.

Benefits

• Inclusive and diverse work environment.
• Opportunities for professional growth and development.
• Flexible working conditions.
• Recognition for contributions and achievements.
• Comprehensive health and retirement benefits.
• Support for community engagement and service.
• Equal opportunity employer.
• Work-life balance initiatives.
• Access to various insurance products as an employee benefit.
• Dedicated support for employee needs and accommodations.