Claims Service Representative - Remote

Overview

The Claims Service Representative at Allstate plays a crucial role in obtaining first notice of loss reports for auto and property claims while assisting customers with their queries and updating claim information.

In Short

• Responsible for obtaining first notice of loss reports for auto and property claims.
• Handles customer questions on process, policies, and next steps.
• Updates claim information and schedules inspections as needed.
• Contacts customers or third parties to provide necessary file information.
• Receives, screens, and routes incoming telephone calls and electronic correspondence.
• Takes first notice of loss claims and explains the claim process.
• Handles claim files and performs clerical duties.
• Education: High School Diploma or GED preferred.
• Experience: 0-2 years experience preferred.
• This job does not have supervisory responsibilities.

Requirements

• High School Diploma or GED preferred.
• 0-2 years of customer service experience preferred.
• Strong communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in data entry and clerical duties.

Benefits

• Innovative work environment.
• Opportunities for professional growth.
• Commitment to serving clients and communities.
• Supportive team culture.