Homeowner Claims Subrogation Advocate - Remote

Overview

The Homeowner Claims Subrogation Advocate at Allstate is responsible for identifying and monitoring subrogation inputs and collections, providing guidance to team members, and ensuring customer satisfaction through empathetic service.

In Short

• Identify and monitor subrogation opportunities.
• Work independently while managing workload.
• Provide guidance and mentoring to junior employees.
• Handle complex customer communications and issues.
• Collaborate with Subrogation Adjusters and Litigation Attorneys.
• Document claims and maintain accurate records.
• Advise management on training needs.
• Focus on Condominium and homeowner claim handling.
• Meet production, quality, and customer service goals.
• Work in a remote environment.

Requirements

• 6+ years of Homeowner’s Property claim handling experience.
• 3+ years of Condominium and HOA property claim handling experience.
• Experience in subrogation claims is a plus.
• Strong analytical and negotiation skills.
• Excellent written communication skills.
• Ability to manage time effectively.
• Compassionate customer service orientation.
• Ability to work independently and prioritize tasks.
• Experience in complex claims handling.
• Proficient in documenting claims accurately.

Benefits

• Competitive salary based on experience.
• Work from home flexibility.
• Opportunity for professional development.
• Supportive team environment.
• Comprehensive benefits package.
• Encouragement for innovative thinking.
• Commitment to customer satisfaction.
• Potential for career advancement.
• Engagement in meaningful work.
• Inclusive workplace culture.