Agency Inquiry Consultant I - Remote

Overview

The role of the Agency Inquiry Consultant I is to provide support to Business Partners and Agency Owners through the handling and reporting of Agency Program inquiries, while building and maintaining agency inquiry metrics and reporting.

In Short

• Provide support for Business Partners and Agency Owners.
• Handle and report on Agency Program inquiries.
• Build and maintain agency inquiry metrics.
• Identify potential issues and recommend corrective actions.
• Support agency garnishments and Allstate Lending Connection program.
• Demonstrate exceptional customer service.
• Research systems and processes to identify root causes of issues.
• Process agency garnishments through SAP.
• Collaborate with Agency Program SMEs.
• Track inquiries via the Finance Log tool.

Requirements

• 2 or more years of experience (Preferred).
• Proficient in SAP.
• Proficient in Microsoft Excel.
• Strong customer interaction skills.
• Experience in financial analysis and modeling.

Benefits

• Opportunity for professional growth.
• Work in a collaborative environment.
• Be part of a winning team.
• Contribute to meaningful causes.
• Competitive salary based on experience.