Senior Talkdesk Administrator - Remote

Overview

We are looking for a Senior Talkdesk Administrator to manage, optimize, and troubleshoot our Talkdesk environment, with a strong focus on its integration with HubSpot.

In Short

• Manage and maintain Talkdesk configurations, integrations, and system performance
• Troubleshoot Talkdesk ↔ HubSpot integration issues
• Ensure accurate call logging and data syncing
• Diagnose and resolve issues with call recordings
• Support and stabilize embedded dialer functionality
• Fix click-to-call inconsistencies
• Identify and prevent duplicate activities
• Monitor system health and API limits
• Collaborate with internal teams to optimize workflows

Requirements

• Proven experience administering Talkdesk
• Strong experience with HubSpot integrations and APIs
• Solid understanding of OAuth and system integrations
• Experience troubleshooting VoIP/WebRTC issues
• Strong problem-solving skills
• Excellent attention to detail

Benefits

• Flexible engagement options
• Opportunity for strategic guidance and hands-on troubleshooting
• Potential for full-time capacity with team ownership