Senior Customer Support Specialist - Hazardous Waste - Remote

Overview

The Senior Customer Support Specialist will provide exceptional customer service and waste support to clients, ensuring their satisfaction with waste treatment and disposal services.

In Short

• Serve as the escalation point of contact for customers.
• Respond to inquiries and process orders.
• Mentor junior staff and enhance customer satisfaction.
• Collaborate with teams to resolve customer concerns.
• Prepare shipping documents and manage invoicing.
• Evaluate waste profiles and select pricing sheets.
• Investigate billing discrepancies and process adjustments.
• Provide quotes and schedule trucking for waste transportation.
• Work within a team environment and handle multiple assignments.
• Commitment to customer service and effective communication.

Requirements

• 4-7 years of experience in a customer-facing role.
• Knowledge of RCRA laws and waste processing protocols.
• Ability to analyze complex documentation and governmental regulations.
• Proficient in Microsoft Office, DocuSign, and PDF writer.
• Experience in waste disposal or chemistry is preferred.
• Strong listening and problem-solving skills.
• Ability to work under pressure and manage multiple tasks.
• Excellent communication skills.
• Understanding of accounting processes.
• Ability to identify trends and data patterns.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability benefits.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with company match.
• Employee Stock Purchase Plan (ESPP).