Business Support Associate - Remote

Overview

The Business Support Associate (BSA) plays a crucial role in delivering exceptional customer service to contractors and internal teams, ensuring a smooth onboarding process and compliance with operational requirements.

In Short

• Provide high-level customer service to contractors and internal teams.
• Act as the sole point of contact for contractor queries.
• Execute background checks and manage discrepancies.
• Maintain and update contractor records in internal systems.
• Support Time & Expense Associates with adjustments and reporting.
• Develop relationships with PMO partners and peers.
• Understand and apply relevant legislation and compliance requirements.
• Issue contracts and conduct audits on compliance packs.
• Attend training sessions on compliance matters.
• Complete ad hoc projects as requested by the manager.

Requirements

• Team player with a strong customer focus.
• Excellent attention to detail and accuracy.
• Previous experience in office or administration roles.
• Good communication skills and ability to work under pressure.
• Knowledge of onboarding and screening processes preferred.
• Proficiency in Microsoft and Oracle packages.
• Ability to manage high workloads and prioritize tasks.
• Ability to build professional relationships internally and externally.
• Resilient, composed, and decisive.
• Understanding of recruitment laws and visa requirements is a plus.

Benefits

• Hybrid working policy for flexibility.
• Supportive and inclusive work environment.
• Opportunities for professional development.
• Access to a collaborative team.
• Commitment to disability inclusion in the recruitment process.