Support Associate - Remote

Overview

The Support Associate role involves providing excellent customer service and technical support, particularly focused on Linux and related technologies.

In Short

• Provide customer support and ensure a great customer experience.
• Work remotely and maintain a productive work environment.
• Answer customer queries in a timely manner.
• Demonstrate excellent customer service skills.
• Utilize problem-solving skills to address customer issues.
• Manage time effectively and prioritize tasks.
• Use technical tools such as pterodactyl control panel and WHMCS.
• Debug basic errors and troubleshoot server issues.
• Flexibility to work weekends and holidays as needed.
• Maintain reliable attendance and adhere to assigned schedules.

Requirements

• Strong customer focus and interpersonal skills.
• Ability to empathize with customer needs.
• Effective conflict resolution and negotiation skills.
• Ownership of challenging customer issues.
• Ability to work in a fast-paced environment.
• Basic understanding of Linux and Docker.
• Experience with Crisp live chat software.
• Ability to identify and troubleshoot Minecraft server errors.
• Self-disciplined and organized.
• Ability to maintain composure in escalated situations.

Benefits

• Opportunity to learn and develop skills in IT.
• Work from home flexibility.
• Supportive team environment.
• Potential for career growth within the company.
• Access to training resources.