Technical Operations Support Specialist - Remote

Overview

The Technical Operations Support Specialist at Allegion is responsible for managing equipment orders, providing technical troubleshooting support, and assisting with client installations across various NterNow smart-home platforms.

In Short

• Manage equipment orders for WiFi & Z-Wave hubs and locks.
• Perform Tier 2 & Tier 3 diagnostics on smart-home devices.
• Collaborate with the Customer Support team for technical guidance.
• Develop expertise in NterNow platforms and IoT integration.
• Adhere to quality control and shipping logistics procedures.
• Provide high standard customer service and handle technical escalations.
• Work independently and as part of a team.
• Communicate complex technical issues effectively.
• Continuous learning and adaptability to new technologies.
• Experience with IoT and smart-home technology preferred.

Requirements

• Excellent organizational and time management skills.
• Strong technical aptitude and problem-solving abilities.
• Proficiency in IT software and hardware systems.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively.
• Willingness to learn and adapt to new technologies.
• Direct experience with IoT technologies is preferred.

Benefits

• Health, dental and vision insurance coverage.
• Competitive Paid Time Off.
• 401K plan with company match.
• Health Savings and Flexible Spending Accounts.
• Disability and Life Insurance coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program with rewards.
• Employee Discounts through Perks at Work.
• Community involvement opportunities.
• Strengths-based development and coaching.