Residential Support Representative 1 - Remote

Overview

The Residential Support Representative 1 at Allegion plays a crucial role in providing exceptional customer service and support for security products, ensuring customer satisfaction and loyalty.

In Short

• Work in a fast-paced environment focused on safety and security.
• Provide customer support through various communication methods.
• Develop knowledge of Allegion products and services.
• Handle technical issues and customer inquiries professionally.
• Participate in internal team discussions and forums.
• Meet service level agreements set by management.
• Support a customer-centric culture within the organization.
• Initial training provided before moving to a designated schedule.
• Opportunities for professional growth and development.
• Generous benefits including health insurance and paid time off.

Requirements

• Minimum 3 years of customer service experience preferred.
• Minimum 12 months of call center experience preferred.
• Ability to work in a remote environment.
• HS Diploma or GED required; Associate degree preferred.
• Strong written and verbal communication skills.
• Ability to type 35 wpm, corrected speed.
• Familiarity with PC software applications.
• Ability to multi-task and manage time efficiently.
• Ability to identify recurring customer issues.
• Strong problem-solving skills.

Benefits

• Health, dental, and vision insurance coverage.
• 401K plan with a 6% company match.
• Tuition reimbursement for professional development.
• Competitive paid time off.
• Employee discounts through Perks at Work.
• Community involvement opportunities.
• Support for personal and professional growth.
• Commitment to a diverse and inclusive workplace.
• Accommodations for persons with disabilities.
• Opportunity to make an impact in a meaningful role.