Residential Support Representative - Remote

Overview

The Residential Support Representative at Allegion plays a vital role in driving consumer loyalty through exceptional customer service and technical support, ensuring a positive experience for customers.

In Short

• Work remotely with flexible arrangements and occasional on-site visits.
• Provide customer support via phone and digital channels.
• Troubleshoot technical issues with Schlage products.
• Communicate effectively to ensure customer satisfaction.
• Participate in ongoing training to enhance product knowledge.
• Maintain high performance standards and meet metric expectations.
• Engage positively with team members and support company values.
• Handle high-volume inquiries efficiently.
• Document customer interactions accurately.
• Opportunity for professional growth within a supportive environment.

Requirements

• Minimum 3 years of customer service experience preferred.
• High School Diploma or GED required; Associate’s degree preferred.
• Strong written and verbal communication skills.
• Ability to type 55 wpm and perform basic computer skills.
• Familiarity with PC-based software applications.
• Ability to multi-task and manage time effectively.
• Knowledge of customer issues and ability to develop relationships.
• Bilingual in Spanish and/or French is a plus.

Benefits

• Health, dental, and vision insurance coverage.
• Competitive Paid Time Off.
• 401K plan with a 6% company match.
• Health Savings and Flexible Spending Accounts.
• Disability and Life Insurance coverage provided.
• Tuition Reimbursement available.
• Voluntary Wellness Program with rewards.
• Employee Discounts through Perks at Work.
• Opportunities for community involvement.
• Commitment to employee engagement and professional development.