Senior Associate, Customer Success (Sales) - Remote

Overview

As a Senior Associate, Customer Success (Sales) at Alignable, you will play a crucial role in ensuring that small businesses find value in our platform, focusing on customer onboarding and retention.

In Short

• Work remotely in a mission-driven startup focused on small business success.
• Lead customer onboarding and retention efforts for paying members.
• Achieve monthly revenue goals by identifying at-risk customers.
• Conduct onboarding sessions to guide new members through setup.
• Resolve customer issues and improve engagement through communication.
• Partner with various teams to enhance platform offerings.
• Utilize customer insights to drive improvements.
• Embrace a proactive, solutions-focused mindset.
• Foster genuine relationships with small business owners.
• Contribute to a supportive and dynamic company culture.

Requirements

• 2–4 years of experience in customer success or sales support.
• Strong communication skills with a customer-first mindset.
• Proven ability to guide customers through onboarding processes.
• Familiarity with tools like Zendesk, Airtable, Stripe, and HubSpot.
• A growth mindset and ability to thrive in fast-paced environments.
• Passion for helping small businesses succeed.

Benefits

• Smart, supportive co-workers.
• Competitive compensation and equity options.
• Health, dental, and vision insurance.
• Unlimited vacation with mandatory breaks.
• Flexible working hours and virtual work environment.
• Paid parental leave.
• Professional development opportunities.
• 401(k) plan.