Digital Project Manager - Remote

Overview

Trax is seeking a talented Signal Based Merchandising (SBM) Project Manager to join our dedicated, passionate team of technology professionals. This role is critical to the success of Trax as we focus on the importance of Signal Based Merchandising as a key pillar of our company's strategy for 2025 and onward.

In Short

• Fully remote position available for applicants in Mexico, Guatemala, and Nicaragua.
• Responsible for creating standardized processes for deploying Signal Based Merchandising.
• Manage customer expectations and relationships.
• Coordinate internal and external stakeholders for project success.
• Define and track KPIs for project health and customer satisfaction.
• Educate customers on SBM processes.
• Oversee operational delivery and issue resolution.
• Lead project stabilization efforts.
• 5-10 years of Project Management experience required.
• Background in operational or customer success-related roles is a must.

Requirements

• 5 - 10 years of Project Management experience.
• Experience managing teams or processes for customers.
• Ability to navigate all levels of stakeholders.
• Prior experience with Image Recognition and crowd-sourced merchandising is desirable.

Benefits

• Opportunity to work in a fully remote environment.
• Be part of a passionate team focused on innovative solutions.
• Contribute to a key strategic pillar of the company.