Renewals Account Executive - German Speaker - Remote

Overview

At Algolia, we’re looking for a Renewals Account Executive, responsible for strategic engagements with a dedicated portfolio of high-value customers. As a Renewals Account Executive, you will partner with Account Executives and Customer Success Managers to align on the account strategy for each customer, and help execute on these strategies. You will engage with each customer proactively to understand overall customer sentiment and satisfaction, while also identifying both risk and expansion potential. You are responsible for managing the renewal process, including but not limited to, providing renewal notice, creating quotes, forecasting, negotiating, and working through customer legal and procurement requirements. You will be working cross-functionally, partnering with Sales, CSEs, and CSMs, along with finance and the deal desk.

In Short

• Owning and executing a portfolio of renewal contracts in an assigned territory
• Ensuring all renewals occur on time
• Identifying growth opportunities and providing insights to the business that improve future business outcomes

Requirements

• Fluency in German
• 3+ years of experience of relevant experience at a SaaS/Software Company
• Ability to manage strategic and enterprise level accounts, identify problems and opportunities, and provide solutions for each of them with strong process management, negotiation skills, financial acumen, and ability to apply strict policies
• Ability to build relationships and collaborate closely with teammates
• Ability to react and adapt to potential rapid shifts in priorities and organisational policies
• Excellent presentation, written and verbal communication skills
• Ability to set priorities, drive decisions and get closure on recommendations and issues
• Strong attention to detail and process-oriented
• Proven time management skills with the ability to prioritize tasks
• Constantly looking to learn and improve
• Ability to deeply understand customers sentiment or needs, and strategically involve other parties (such as AE, CSM, or leadership) to prevent risk proactively
• Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR, high growth, lots of change and building internal infrastructure)

Benefits

• Experience with an enterprise CRM or customer service application
• Experience with Salesforce CRM is a significant plus
• Experience with Gainsight is a plus
• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
• Ability to manage transactions through every stage of the renewal cycle
• Experience in negotiating complex multi-year service contracts