Customer Service Representative - Bone Health Consultant - Remote

Overview

This role involves helping customers with their bone health concerns and providing support through various communication channels.

In Short

• Act as a knowledge base for customer inquiries regarding products and bone health.
• Listen actively to customers and provide informed decisions.
• Support customers via email and phone.
• Process orders and returns.
• Help customers understand DEXA bone scan results.
• Update customer records and manage administrative tasks.
• Focus on setting customers up for success.
• Work in a supportive and organized environment.
• Flexible work schedules with a fixed rotation.
• Join a team that values culture and personal growth.

Requirements

• Solid customer service background.
• Passion for natural health.
• Ability to build rapport with customers.
• Organizational skills and humility.
• Critical and creative thinking abilities.
• Willingness to accept and seek feedback.
• Excellent multi-tasking skills.
• Flexibility to work a fixed schedule.
• Desire to make a difference in people's lives.
• Strong communication skills.

Benefits

• $52,000 starting salary with rapid increase opportunities.
• Generous healthcare package.
• Monthly team events and activities.
• Flexible Stat Holidays with banking options.
• Monthly team lunches.
• Casual dress code.
• Professional development support.
• Positive team culture.
• Opportunity for career growth.
• Work-life balance emphasis.