Customer Service Member Experience Coordinator - Remote

Overview

The Customer Service Member Experience Coordinator supports the strategic plans of Detroit Wayne Integrated Health Network to optimize customer satisfaction through various initiatives and data analysis.

In Short

• Assist in developing and implementing behavioral health evaluative tools.
• Facilitate internal and external surveys with various teams.
• Coordinate satisfaction data collection to measure quality of care.
• Analyze data and prepare summative reports.
• Collaborate on outreach initiatives to obtain customer feedback.
• Participate in quality improvement committees.
• Maintain data collection to identify trends and improvement planning.
• Promote member technology applications.
• Organize participation in community-related events.
• Assist with language interpretation requests.

Requirements

• Bachelor’s Degree in a related field.
• At least 2 years of experience in Customer Service, Human Service, or Social Service.
• Knowledge of DWIHN policies and Michigan Mental Health Code.
• Familiarity with Medicaid and federal regulations.
• Experience with data analysis software like Qualtrics and Microsoft Office.
• Strong communication and interpersonal skills.
• Ability to work with diverse populations.
• Project management and organizational skills.
• Ability to create and present reports.
• Active listening and collaboration skills.

Benefits

• Opportunity to work in a supportive environment.
• Engagement in meaningful community initiatives.
• Professional development opportunities.
• Flexible working conditions.
• Health benefits and support for well-being.