Lead Services Specialist - Customer Contract Management - Remote

Overview

The Lead Services Specialist in Customer Contract Management will play a crucial role in managing service agreements and customer portfolios at GE Gas Power, ensuring operational excellence and compliance with contractual commitments.

In Short

• Owns operational metrics related to service agreements.
• Champions processes and system compliance.
• Acts as the focal point for Service Directors and CPMs.
• Accountable for Events Management and Billing.
• Anticipates risks and issues for leadership.
• Ensures ERP accuracy and contract setup.
• Manages customer billing and collections forecasting.
• Requires a Bachelor's Degree in Mechanical or Industrial Engineering.
• 5+ years of experience in power generation services.
• Strong communication and problem-solving skills.

Requirements

• Bachelor's Degree in Mechanical or Industrial Engineering.
• 5+ years of experience in the power generation or manufacturing industry.
• Strong verbal and written communication skills in English.
• Proficient in ERP systems and MS Office.
• Excellent problem-solving and interpersonal skills.
• Ability to work in a fast-paced, matrix organization.
• Good time management and organizational skills.
• Experience in Services or Contract Performance Management.
• Prior experience in Customer Service or similar roles.
• Lean and Continuous Improvement mindset.

Benefits

• Remote or hybrid work options available.
• Relocation assistance is not provided.
• Opportunity to work on global energy solutions.
• Engagement in innovative energy technologies.
• Be part of a mission to address climate change.