CIC Support Application Specialist - Remote

Overview

The CIC Support Application Specialist is responsible for providing technical support and maintenance for wireless and wired network infrastructure, focusing on 5G, Fiberoptic, and LTE technologies.

In Short

• Provide technical support and troubleshooting for wireless and wired network issues.
• Ensure high availability and performance of networking technology.
• Collaborate with cross-functional teams on network solutions.
• Develop and maintain documentation of network configurations.
• Assist in the deployment of new network technologies.
• Conduct network performance analysis and improvements.
• Respond promptly to network outages and service disruptions.
• Stay updated with industry trends and technologies.
• Educate customers on wireless diagnostics and networking best practices.

Requirements

• Bachelor's degree in Computer Science or related field.
• Minimum of 3 years in network engineering and technical support.
• Strong knowledge of network protocols, routing, and switching.
• Hands-on experience with network monitoring tools.
• Excellent problem-solving skills.
• Strong communication skills, both written and verbal.
• Relevant certifications (e.g., CCNA, CCNP).
• Ability to work independently and in a team.
• Experience with network security best practices.

Benefits

• Healthcare benefits including medical, dental, and vision.
• Access to a Health Coach and 24/7 nurse resource.
• Retirement benefits including 401(k) with company matching.
• Tuition assistance and adoption assistance.
• Paid parental leave and disability insurance.
• Life insurance and paid time-off for vacation or illness.