Aeroderivative Customer Service Leader - Remote

Overview

The Aeroderivative Customer Service Leader will act as the liaison between internal and external organizations for assigned customers, managing customer relationships and contributing to business strategy while supporting the power generation industry.

In Short

• Serve as the single point of contact for customers.
• Manage customer communication and relationships.
• Responsible for customer portfolio and growth.
• Develop and own site customer communication plans.
• Oversee warranty and commercial considerations.
• Manage outage and non-outage parts planning.
• Lead outage execution and resolution processes.
• Own contract leadership and fulfillment.
• Coordinate with functional groups for digital solutions.
• Travel up to 50% of the time.

Requirements

• Bachelor’s Degree or equivalent experience in power generation.
• 5-7 years of experience in power plant or contract performance management.
• Strong leadership and commercial skills.
• Experience in outage planning and execution.
• Strong communication and interpersonal skills.
• Black Belt certification is a plus.
• Willingness to travel 50% of the time.
• No immigration or visa sponsorship offered.

Benefits

• Competitive compensation and benefits package.
• Opportunities for career growth and development.
• Support for a healthy work-life balance.
• Inclusive company culture.
• Performance bonus eligibility.